Where to Find Certified Health Insurance Helpers

Category: Health Insurance Originally Posted: January 15, 2015 by HealthCare.com Staff Last modified: September 12, 2016

When it comes to shopping for, selecting and enrolling in a health insurance plan, you don’t have to go it alone. If you need help buying individual and family coverage through a state exchange or the federal marketplace, you have access to several trained and certified helpers—both in person and over the phone.

Helpers located through state exchanges and the federal marketplace may go by different titles, but they must be undergo special training related to health insurance and the Affordable Care Act and become certified to help consumers. They will fall into the following categories:

  • Navigators — Individuals and organizations trained to help you shop for health insurance
  • Certified agents and brokers — Licensed health insurance professionals with special training to help consumers shop state exchanges and the federal marketplace
  • Application assisters — These individuals function like Navigators but are funded differently and may serve specific populations
  • Certified application counselors — Trained staff members at organizations such as healthcare facilities and nonprofit agencies who function like Navigators and application assisters

The chart below will help you locate in-person and over-the-phone assistance in your state.

Buying health insurance in the private marketplace? Visit HealthCare.com to browse health insurance plan options in your area. If you have questions or need additional assistance, help is available. Call 877-626-1943 to talk to a licensed health insurance agent from one of our trusted partners.

 

State Exchange Name Exchange Type Local, In-Person Assistance Phone Help
Alabama Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Alaska Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Arizona Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Arkansas Arkansas Health Connector State partnership Click here 800-318-2596
California Covered California State based Click here 800-300-1508 / TTY 888-889-4500
Colorado Connect for Health Colorado State based Click here 855-PLANS-4-YOU (855-752-6749)
Connecticut Access Health CT State based Click here 855-805-4325 / TTY 855-789-2428
Delaware Choose Health Delaware State partnership Click here 800-318-2596
D.C. DC Health Link State based Click here 855-532-LINK (855-532-5465) / TTY/TDD 711-1-532-5465
Florida Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Georgia Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Hawaii Hawaii Health Connector State based Click here 877-628-5076 / TTY/TDD 855-585-8604
Idaho Your Health Idaho State based Click here 855-YH-IDAHO (855-944-3246)
Illinois Get Covered Illinois State partnership Click here 866-311-1119
Indiana Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Iowa Health Insurance Marketplace State partnership Click here 800-318-2596
Kansas Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Kentucky Kentucky’s Healthcare Connection State based Click here 855-4KYNECT (855-459-6328) / TTY 855-623-4654
Louisiana Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Maine Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Maryland Maryland Health Connection State based Click here 855-642-8572 / TTY 855-642-8573
Massachussetts Massachusetts Health Connector State based Click here 877-MA-ENROLL (877-623-6765) / TTY 877-623-7773
Michigan Health Insurance Marketplace State partnership Click here 800-318-2596
Minnesota MNsure State based Click here 800-366-7873 (855-3MNSURE)
Mississippi Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Missouri Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Montana Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Nebraska Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Nevada Health Insurance Marketplace Federally supported state-based Click here 855-7NVLINK (855-768-5465)
New Hampshire Health Insurance Marketplace State partnership Click here 800-318-2596
New Jersey Health Insurance Marketplace Federally facilitated Click here 800-318-2596
New Mexico BeWellNM Federally supported state-based Click here 855-99-NMHIX
New York NY State of Health State based Click here 855-355-5777 / TTY 800-662-1220
North Carolina Health Insurance Marketplace Federally facilitated Click here 800-318-2596
North Dakota Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Ohio Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Oklahoma Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Oregon Cover Oregon Federally supported state-based Click here 855-COVEROR (855-268-3767)
Pennsylvania Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Rhode Island HealthSource RI State based Click here 855-840-HRSI (855-840-4774)
South Carolina Health Insurance Marketplace Federally facilitated Click here 800-318-2596
South Dakota Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Tennessee Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Texas Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Utah Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Vermont Vermont Health Connect State based Click here 855-899-9600 / TTY/TDD 888-834-7898
Virginia Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Washington Washington Healthplanfinder State based Click here 855-WAFINDER (855-923-4633) / TTY 855-627-9604
West Virginia Health Insurance Marketplace State partnership Click here 800-318-2596
Wisconsin Health Insurance Marketplace Federally facilitated Click here 800-318-2596
Wyoming Health Insurance Marketplace Federally facilitated Click here 800-318-2596